Privacy Policy

1. Introduction

Suryashila ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Suryashila mobile application and website (the "Platform"). By using the Platform, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Account information: Name, phone number, username, and role (admin, employee, or customer).
• Business information: Company name, GST number, order history, and billing address.
• Location data: Real-time GPS location of field employees during work hours, collected only with prior consent as part of employment terms.
• Device information: Device type, operating system version, and app version for technical support.
• Usage data: Pages visited, features used, and interaction logs for improving the Platform.

3. How We Use Your Information

We use collected information to:

• Provide and operate the Platform's features (catalog, orders, invoicing, tracking)
• Authenticate users and manage access control
• Monitor employee field operations and manage attendance
• Generate GST-compliant invoices and order records
• Improve app performance and fix technical issues
• Communicate important updates or account notifications

4. Location Data

The Platform collects GPS location data from field employees for operational management purposes. Location tracking is:

• Only enabled for employees who have been informed and have consented
• Active only during designated work hours
• Used exclusively for field management, route tracking, and attendance
• Never sold or shared with third parties for advertising

Employees may contact their HR or manager regarding location tracking concerns.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist us in operating the Platform (e.g., cloud hosting), under strict confidentiality agreements
• When required by law, court order, or government authority
• To protect the rights, safety, or property of Suryashila or its users

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order records and invoices are retained as required by Indian tax laws (typically 7 years). Location history is retained for up to 90 days and then automatically deleted. You may request deletion of your account data by contacting us.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), access controls, and secure server infrastructure to protect your information. However, no method of electronic storage is 100% secure and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for location tracking (employees should notify HR)

To exercise any of these rights, contact us at info@suryashila.com.

9. Children's Privacy

The Platform is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately.

10. Third-Party Services

The Platform may use third-party services such as Google Maps for location display. These services have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of third-party services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via the app or email. Continued use of the Platform after changes constitutes acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.

13. Contact Us

For any privacy-related questions or requests, contact us at:
Email:info@suryashila.com
Website:https://suryashila.com